About Us
As an operating commitment: thehydrojug offers HydroJug reusable hydration drinkware and accessories to customers in the United States. The current catalog includes insulated tumblers and water bottles, can coolers, lids, straws, and related hydration accessories for everyday routines, travel, sport, and family use.
Policies and Support — Customer Standard
For clarity: Please review our published policies before ordering. Reach our customer care team whenever you need help understanding a product listing or an order.
Product Information — How It Works
For clarity: Capacity, insulation, lid, straw, material, care, and safety details vary by item. Customers should rely on the applicable product listing and follow its specific use and care directions rather than assuming that every HydroJug product has the same features.
Our Service Commitments — Key Details
- As an operating commitment: Free standard shipping on every U.S. order and tracking after shipment.
- In practical terms: Clear processing, delivery, return, exchange, and payment information.
- To keep the process predictable: Responsive customer care during the service hours stated below.
- For straightforward planning: Product specifications, care guidance, and safety information based on the applicable product listing.
Merchant and Customer Care Information
Store name: thehydrojug
Contact email: Support@thehydroold.shop
Phone: (772) 657-4687
Physical and return address: 348 E College Ave, Tallahassee, FL 32301, US
Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).