Terms of Service

To set practical expectations: The following Terms of Service govern use of this store and purchases made from us. By using the store or placing an order, you agree to these Terms and the policies linked here.

Governing Law and Changes — Key Details

For clarity: These Terms are governed by applicable U.S. federal law and the applicable law at the merchant address below, without limiting mandatory consumer protections. Our team may update these Terms by publishing the revised version.

Disclaimers and Liability — What to Expect

For customer confidence: To the fullest extent permitted by law, services are provided as available and implied warranties and liability are limited where legally permitted. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.

Prices, Payment, and Taxes — Practical Guidance

For clarity: Prices and payments are in USD. Supported card information is stated in our Payment Policy. Taxes are collected as required by applicable law.

Products and Orders — Customer Standard

For a dependable customer experience: The store supplies product descriptions, specifications, availability, and images in good faith. The merchant may correct errors, limit quantities, reject fraudulent orders, or cancel an order when reasonably necessary, with an appropriate refund for amounts charged.

Cancellation, Returns, and Exchanges — What to Expect

To make this policy easy to use: You can request cancellation before shipment. After shipment, our Refund Policy applies, including the 30-day no-reason return and exchange period, merchant-paid return shipping, stated exclusions, and 5–10 business day refund timing.

Store Use and Account Information — Customer Standard

To keep the process predictable: Customers must use the store lawfully and provide accurate, current checkout and account information. Customers must protect account credentials and for activity under your account.

Shipping — Customer Standard

As an operating commitment: We deliver only within the United States, provide free standard shipping on all U.S. orders, process orders in 1–2 business days, and estimate 4–6 business days in transit. Customers receive a tracking number after shipment.

Intellectual Property and Prohibited Conduct — What to Expect

For transparent service: Store content receives protection by applicable intellectual-property law. Prohibited conduct includes misuse of the store, interfere with security, introduce malicious code, scrape unlawfully, impersonate another person, or violate law or the rights of others.

Merchant and Customer Care Information

Store name: thehydrojug

Contact email: Support@thehydroold.shop

Phone: (772) 657-4687

Physical and return address: 348 E College Ave, Tallahassee, FL 32301, US

Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).