Payment Policy

To make this policy easy to use: All prices and charges shown by the store are stated and processed in USD unless the checkout expressly states otherwise.

About Credit/Debit Card — Customer Standard

For straightforward planning: We accept eligible credit and debit cards on the networks displayed at checkout, including Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Available methods can depend on the card issuer and the secure checkout configuration.

Authorization and Charges — What to Expect

For transparent service: The selected payment provider may authorize a card when the order is submitted. Customers confirm that their submitted payment details are accurate and that you are authorized to use the selected method. Declined or unverifiable payments may delay or cancel an order.

Taxes, Cancellations, and Refunds — Our Commitment

As an operating commitment: Taxes are collected as required by applicable law. An order may be cancelled before shipment. Approved refunds are returned to the original payment method and normally appear in 5–10 business days after issuance, subject to financial-institution processing.

Security — How It Works

As part of our customer standard: Checkout payment information passes through by Shopify and applicable payment providers using their security controls. We never instruct customers to send full card details by email.

Merchant and Customer Care Information

Store name: thehydrojug

Contact email: Support@thehydroold.shop

Phone: (772) 657-4687

Physical and return address: 348 E College Ave, Tallahassee, FL 32301, US

Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).