Contact Us

In practical terms: Questions about orders, delivery, returns, exchanges, payments, product details, or privacy can be directed to our customer care team.

Customer Care Hours — Practical Guidance

For clarity: Customer care operates Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/Los_Angeles). A message arriving outside those hours is reviewed during the next service window.

Order Requests — Our Commitment

For transparent service: Order-support messages should identify the order and explain the request without including full payment-card details. Customers may seek cancellation before shipment, while a shipped order is handled under the Refund Policy.

Merchant and Customer Care Information

Store name: thehydrojug

Contact email: Support@thehydroold.shop

Phone: (772) 657-4687

Physical and return address: 348 E College Ave, Tallahassee, FL 32301, US

Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).