Refund Policy

For a dependable customer experience: Our policy provides a 30-day no-reason return and exchange policy. Customers may request a return or exchange within 30 calendar days after delivery without giving a reason.

How to Start a Return or Exchange — Practical Guidance

For customer confidence: Contact customer care before sending an item back. The merchant will confirm eligibility, provide return instructions, and direct the shipment to the return address listed below. Unauthorized returns may be delayed.

For consistent support: Our team supplies a prepaid return shipping label and pay the return shipping cost for both change-of-mind or other no-reason returns and returns involving damaged, defective, incorrect, or other quality-issue items.

Items That Cannot Be Returned — How It Works

For customer confidence: The categories excluded from no-reason returns are custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items. Nothing in these exclusions limits remedies for damaged, defective, or incorrect items where applicable law provides protection.

Exchanges — What to Expect

For consistent support: Customers may complete an approved exchange during the same 30-day period. We reserve the right to ship the replacement after the returned item is received or otherwise resolve the exchange with you.

Order Cancellation — What to Expect

In practical terms: Customers may request cancellation before an order ships. After shipment, the order is handled under this Refund Policy.

Refunds — Key Details

In practical terms: Once our team receives and inspects the return, an approved refund is issued to the original payment method. Please allow 5–10 business days for the refund to appear after it is issued; financial-institution posting times may vary.

Return Condition — Customer Standard

For clarity: Except for an item returned because of a quality issue, an item should be returned with its original packaging, accessories, and proof of purchase and should not show avoidable use or damage.

Merchant and Customer Care Information

Store name: thehydrojug

Contact email: Support@thehydroold.shop

Phone: (772) 657-4687

Physical and return address: 348 E College Ave, Tallahassee, FL 32301, US

Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).