Shipping Policy

For clarity: We limit delivery only to valid addresses in the United States. Every eligible order receives Free standard shipping on every U.S. order with no minimum purchase.

Estimated Transit Time — What to Expect

In practical terms: Following acceptance by the carrier the parcel, standard transit normally takes 4–6 business days. Carrier, weather, peak-volume, and address issues can affect estimates.

Order Processing — Customer Standard

For clarity: Order processing occurs in 1–2 business days, Monday through Friday, excluding U.S. public holidays.

Cancellations, Returns, and Taxes — How It Works

For straightforward planning: An order may be cancelled before shipment. After shipment, returns and exchanges follow our Refund Policy. Taxes are collected as required by applicable law.

Tracking — How It Works

For transparent service: We issue a tracking number for every order after shipment. Tracking may take a short time to become active in the carrier system.

Address Accuracy and Delivery Issues — Practical Guidance

As an operating commitment: A customer should enter a complete U.S. delivery address. Get in touch with us promptly about a damaged parcel, an incorrect item, or a tracking status that indicates a delivery problem.

Merchant and Customer Care Information

Store name: thehydrojug

Contact email: Support@thehydroold.shop

Phone: (772) 657-4687

Physical and return address: 348 E College Ave, Tallahassee, FL 32301, US

Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).